|What products qualify for VAT exemption|
Not all Products are eligible for VAT exemption relief:
Products available for exemption include goods and services designed or modified solely for use by a 'disabled person', as well as products designed for the care or treatment of incontinence. Such products are only available at zero-rate VAT when purchased directly by an individual for their 'domestic or personal use', or when purchased by a registered charity for use by the disabled person.
Products on this website which are eligible are displayed and priced excluding VAT, whereas for products on which everyone must pay VAT the price is shown including VAT.
At present it is not possible for us to process zero-rate VAT products and vatable products in the same basket, so any vatable products need to be ordered separately.